CX Quality Coach – Operations & Training (Cork)

TELUS Digital Ireland in Cork, onsite, is seeking an experienced Operations Quality Analyst to guide teams in best practices, coach performance, and drive quality metrics. You will collaborate with team leaders to support internal targets and contribute to operational improvements.

You will work with the Training and Management teams to develop and deliver quality initiatives, rubrics, and coaching practices that enhance customer interactions across chats, email, SMS and phone channels.